First time in the restaurant... Signs EVERYWHERE say, use the app for tableside ordering. We sat down, installed the app, SIGNED UP, started to order... From "select location" I tried to choose the restaurant we were sitting in—the one covered in "use the app" signs—and it wouldn't let me... saying "online ordering not available." So finally I decided to at least use it to view the menu before we stood at the counter. But you can't even do that without choosing your location! Total time waste.
Good
The rewards do not come thru but less than half the time. Contacted the home office and received no help. 4th
I used this app all of the time until recently. Now when I login, it times out. I tried it on another phone and the same thing happens. Tried reinstalling, same issue. It's a shame, I enjoyed eating there.
Couldn't order tableside, kept getting technical error. I wasted a lot of time and had to get back in a long line like 20 folks deep. Can't order water with kids meals either, not all of us give our kids tea and soda. Definitely not that ultra pasteurized milk either, yuck.
Only thing I think this app needs is to be able to order thru the app and have the option to pay cash once you pick it up. That would be great to be able to earn points when it's your husband's turn to pay and he only uses cash. Thank you.
Always declines my card. It is very irritating trying to order and then still have to call the order in. Miracle that my card works fine when paying at the store.
Easy to use and the earning points for rewards like free drinks, desserts and meals can't be beat. Points add up quickly and very easy to redeem. If you don't have it, it's worth the download.
Difficult to select between 2 local stores. Unable to use "reorder" if selecting a different location.
Love McAlister's, the only thing is don't get the tea pass. It's more hassle than it's worth. You can use it in the app, you have to go into the store. Sometimes it doesn't work and I am told that I need to renew when I only got it a couple of weeks ago and it's FOR 30 DAYS and I still get a tea pass everyday. I just took my card off so it wouldn't renew if it tries to. And they try to make you pay for lemonade when you ask for half lemonade and half tea, even though the app let me choose half.